Piccadilly’s commitment in treating our customers as we ourselves would expect to be treated, never ends with the delivery of your new car or service.
The fair treatment of our customers is central to the way we do business. If we get it wrong, we commit to doing everything in our power to correct this, with the minimum inconvenience.
As a privately owned company we commit to provide products that will perform as you have been led to expect. You will not face any unreasonable post-sale barriers imposed by us in relationship to any issues you may have with products or services purchased from ourselves; this is to include submitting a claim or making a complaint.
If you do have a complaint about your purchase or our services in the first instance please contact the Dealer Principal at the Dealership you were dealing with who will make every effort to resolve your issue. You can do this using the contact us button on this website.
Alternatively you can email customercare@piccadillymotors.co.uk who will respond to your query as quickly as possible . Should this not lead to the outcome you are satisfied with we are pleased to provide you with the details of our certified partners The Motor Ombudsman . The Motor Ombudsman are an approved government consumer watchdog and certified consumer ADR body under the ADR & Consumer disputes act. They can be contacted via their website www.themotorombudsman.org or by phone 0843 910 9000 (there may be a charge for calls to this number).
Piccadilly’s aim is always to resolve your issues ensuring a fair outcome.