Customer Care

Dean F

Pleasant experience. Sales person was helpful and dealt with any issues I had right away. Even gave me plenty of time to find the spare key, before processing the payment for replacement. When found, the payment went straight back on my card.

Graeme L

Superb service, bought my new 500X Sport over the phone including trading in my old one, deal was similar to what I could get at home in Scotland, but service was a whole load better. All extras were sorted out, and I was kept fully up to date with the cars progress from order to arrival at the dealership. C the salesman was fantastic throughout, dealing with my questions and sorting out a way of getting roof-bars on the vehicle which I wanted for my bike rack. Paperwork and admin was all well organised when I came to collect the car, and I was on my way back up to Scotland a happy customer. Thank you Piccadilly

Paul F

Really very impressed by the sales service we received from Nick at Ripon. We never felt like we were being pressured into buying, it was a very positive experience and we got a great deal on a car we really wanted. Years ago the car sales process was filled with wondering what you were going to be stung for next and it took away from the pleasure and thrill of getting a new car, but dealing with Nick was nothing like that - he was open and honest, a genuine pleasure to deal with and we couldn't be happier. Thanks again Nick and the team at Piccadilly, we'll certainly be return customers.

Jim B

Well done Piccadilly you made buying a car a pleasure again. There was no pushy salesman giving you the hard sell. I dealt with Nick who was knowledgeable and made time to answer all my questions to my satisfaction. I took a Kia ceed out for a lengthy a test drive not just round the block like some garages. I was offered a fair price on my trade in. I don't live locally but I would recommend this garage anybody and would make my first port of call when I change my car. Thank you Nick for all your help.

Brian Q

I recently bought my 4th car from Piccadilly Knaresborough - three Alfa Romeos and now a Kia. I've always had a good experience from the sales staff and excellent ongoing maintenance from Jonathan's service team. The latest purchase experience with Nick was equally positive - a relaxed test drive, friendly negotiation and responsive pre-delivery communications. And I'm delighted with the car!

Andrew T

Would like to thank all the staff from both me and my partner for their help over the last 15 years. We have had a number of cars from you and will always come back as the service is exceptional and we always get great deals on our purchases....5 star company

Maureen P

Andy Hill was very pleasant, helpful, and efficient and made the whole process of car buying much less stressful than I have previously found i! I am very pleased with my Kia Picanto, thank you Andy

Tony L

Just wanted to say what a pleasure it is dealing with Piccadilly Kia dealership in Knaresborough. We’ve just had a service completed on my wife’s Picanto and I was so impressed with both the process of booking the appointment and on the day. Prompt, efficient, courteous, considerate and polite and without exaggeration far ahead of some supposedly more illustrious marques, in my humble opinion - well done!

Norman H

We recently part-exchanged our 18 year-old Nissan Micra for a very nice 3 year-old Kia Picanto. Nick Ardron at Knaresborough branch was very helpful. He answered all our questions and dealt with the documentation regarding transfers of ownership and vehicle road taxes very efficiently. We are very pleased with our Picanto and happy with our experience at Knaresborough. Ann and Norman H.

Penny R

Just want to thank you for the great experience of buying my car from you. Matt was really helpful and made the whole process, including trade in, trouble free. I never thought that replacing my car could be so easy and greatly appreciated the trouble you went to to ensure everything went well, including your post sales phone call. Thank you!

Sharon H

From our first enquiry to the day we picked are new car Connor Stephenson could not be faulted with the service he provided. He was extremely helpful and listened to what we wanted and the budget we had and offered us the deal that ticked all our boxes. He kept us updated with regards to the production of our car and exceeded our expectations by taking delivery one month early!! Will definitely be back for our next change!

Joe

I generally skip giving Feedback: However, really helpful from the start. I rang up due too warning lights on my dashboard - Samantha on the main reception was eager to help me find out the best way forwards. Very happy with the friendly reception, drinks and the final vehicle service. I haven't been to many garages where the staff are all friendly and keen to help. 10/10. Thank you 🙂

We would like to thank Kia Knaresborough for their brilliant customer service, in particular Chris Barber who went above and beyond and made the process a pleasant and stress free one. After a major accident in November mum was worried about driving again and having had the previous car for 15 years nervous about driving something new, we both absolutely love the Kia Picanto and can't thank you enough for your help and advice.. highly recommended

Clare G

Great service during the sales process. I visited the Knaresborough showroom with only a casual intent to look at vehicles. I was able to view and discuss options with no pressure whatsoever. I was listened to by the salesperson and never made to feel that I was taking up time when I was not intending to actually change my car then and there! After some reflection and a very fair trade in offer for my existing vehicle had been agreed I committed and purchased a Sportage. Fantastic vehicle which was matched by a personal and professional service. I wont hesitate to recommend Piccadilly to others as a friendly, no no nonsense, transparent place to buy a vehicle from. Happy Sportage Owner Harrogate.

Hugh J

10/10 - I could not ask for better service, keep up the good work! I've used your services twice now for my Giulia (for a scheduled service/maintenance and an MOT), and I have been incredibly satisfied with the service I've had from Piccadilly Ripon. In short - 1) everyone I've encountered at the Ripon branch has been very friendly and polite in person & over the phone. 2) The work has been thorough and it has been completed in a timely manner. 3) The overall level of service has been excellent, and great value for money. 4) The location has also appeared to very well maintained. Communication with Samantha has been excellent - over the phone, written and in person. She's answered any questions I've had about services/work, and has made sure I've understood matters (e.g. explaining an advisory note on my car's service). Even though I live almost 40 miles away from the Ripon branch I will continue to use their services, as I really am satisfied.

Peter M

I was looking for a new car and visited several Dealerships in North & West Yorkshire. On visiting Kia Knaresborough, I was dealt with by Nick J, who was professional yet friendly, approachable, knowledgeable and not in the least bit 'pushy'. I took several extended test drives and after much deliberation and patient assistance from Nick, I decided to order a Sportage. Nick kept in regular contact given the delays in delivery, caused by 'external forces' and it made this customer feel the sale wasn't just another deal to be signed, sealed and forgotten. 11 out of 10. Would I recommend Nick J and Kia Knaresborough to family and friends? I already have.... PLUS THE CAR IS AWESOME.......